The smartphone sector has seen a sharp increase in competitiveness. Customer service and the whole customer experience must be prioritised in addition to the development of new products and technologies. As a result, customers can experience a better customer journey and experience while still having a positive opinion of the brand. A brand may retain devoted users and keep up a strong reputation by improving the customer experience.
Three video clips that OPPO released in June and July of this year were taken from actual users in various nations, and users seemed to enjoy them. While the second video, A Chance Meeting, tells the tale of a repair technician who assists an Uber driver in finding and fixing GPS problems while still being on standby, sitting in his car, the first video, Together We Create, showed the experience of elderly users who had learned how to use smartphones with the help of service advisors. The final film, Reunion, contrasts how an OPPO service representative returned the phone to the consumer who experienced unique conditions. The videos showed how OPPO engages with its customers by overcoming common obstacles.
Whether it is an out-of-the-ordinary experience or a part of daily life, all the stories have shown OPPO’s service motto of “Care & Reach”, which aims to constantly remove the barrier between customers and OPPO products by empowering its users with simple ‘How-to’ guidance and the convenience brought about by advanced technology.
In addition, OPPO also held its ” Perfect Companion in June” offline activities in Malaysia, Philippines, Pakistan, Egypt, Tunisia, and some other countries and regions, encouraging users to take their older parents to OPPO Service Centers and clear up their confusion on the daily use of cell phones, or fully master a new device function
They could decide to go with their parents to update the software on the gadget and receive free maintenance for their own devices. The month-long promotion’s goal was to encourage people to give their elderly parents more attention and company by making their gadget experiences better. With the aid of the OPPO service team, many older parents were able to use their smartphones more effectively and learn about a variety of useful and amusing phone functions at this event.
By enabling the elder generation to manage their devices and show that they, too, are tech-savvy, this project has shown how dedicated OPPO is to providing thoughtful services and a hassle-free user experience. The goal of these projects is to help OPPO fulfil its commitment to making sure that consumers get the most use possible out of their OPPO Products.