As electric vehicles (EVs) become an increasingly popular choice for Malaysians seeking sustainable transportation solutions, Sime Motors, the official distributor of BYD cars in Malaysia, is ramping up its efforts to provide world-class aftersales support for all BYD owners. With a nationwide network of service centres now spanning 21 locations, including both Peninsular and East Malaysia, the company is committed to ensuring that every BYD customer enjoys a seamless, reliable, and convenient ownership experience.
To keep pace with the rapidly growing number of BYD vehicles on Malaysian roads, Sime Motors has made significant investments in expanding its aftersales infrastructure. Currently, the company operates 21 service centres across the country, with 17 Authorised Service Centres offering an extensive range of services, including Body & Paint (B&P). These centres are strategically located in key regions such as Penang, Johor Bahru, the Klang Valley, East Coast, and Sabah, providing BYD owners with easy access to professional maintenance and repair services.
With the growth of the electric vehicle market, it is essential to provide BYD owners with a network of facilities that can cater to their needs. These service centres are staffed by certified EV technicians, equipped with the latest diagnostic tools, making them highly capable of handling the unique maintenance requirements of electric vehicles.
State-of-the-Art Service Facilities for Enhanced Customer Experience
BYD’s service offerings are backed by state-of-the-art facilities that prioritise both efficiency and customer satisfaction. Sime Motors has invested in cutting-edge infrastructure, ensuring that every BYD customer can expect superior service from the moment they visit a service centre.
1. Centralised Parts Distribution Centre (PDC): This facility manages the nationwide distribution of parts to service centres, ensuring that all BYD vehicles receive timely and efficient repairs. With a streamlined process, customers benefit from minimal downtime, keeping their vehicles on the road longer.
2. Pre-Delivery Inspection (PDI) Centre: Each BYD vehicle undergoes a comprehensive inspection process at this centre before delivery to customers. This includes thorough quality assurance checks and a three-level mechanical parking system designed to optimise space while ensuring safe and efficient vehicle preparation.
3. EV-Ready Service Centres: All BYD service centres are equipped with specialised tools to handle the maintenance needs of electric vehicles. Customers can also relax in premium lounges, which offer comfortable seating, workstations, and refreshments while their vehicles are being serviced.
4. Body & Paint (B&P) Services: BYD’s service network includes professional B&P centres, where skilled technicians use advanced equipment to restore vehicles to their original condition. The centre ensures that all repairs meet BYD’s stringent standards for quality and safety.
At the core of Sime Motors’ aftersales service is its highly trained team of BYD-certified technicians, specialising in electric vehicles. These technicians undergo continuous training to stay updated with the latest advancements in EV technology. Their expertise in high-voltage systems, battery management, and other critical EV components ensures that every BYD vehicle receives top-tier care.
By investing in ongoing training, Sime Motors ensures that its technicians are always ready to tackle the unique challenges posed by electric vehicles, providing customers with the peace of mind that their cars are in expert hands.
Comprehensive Warranty and 24/7 Roadside Assistance
Sime Motors provides a robust warranty and customer support package to complement its aftersales services. The BYD warranty covers:
– 6 years or 150,000 km for the vehicle
– 8 years or 160,000 km for the battery (if the State of Health falls below 70%)
– 8 years or 150,000 km for the drive unit
In addition to the warranty, BYD owners are eligible for 24/7 roadside assistance across Malaysia. Whether it’s a flat tire, battery issue, or other emergencies, customers can rely on the BYD customer care line at 1300-38-1888 to get the help they need, any time of day or night.
BYD is also offering flexible Service Packages to cater to a wide range of customer requirements. Available in 3, 6, and 8-year options, these packages are available in both Standard and Plus tiers to accommodate varying levels of vehicle use. These packages lock in current service prices, providing protection against inflation, and ensure that owners can maintain their vehicles in peak condition without worrying about rising costs.
For added convenience, the service packages can be bundled with car loans, making them even easier to manage financially.
As 2024 draws to a close, Sime Motors remains committed to growing its presence in the Malaysian market and enhancing the ownership experience for BYD customers. With plans for further expansion and upgrades to its service infrastructure in 2025, the company is focused on delivering cutting-edge solutions for electric vehicle owners.
By offering comprehensive aftersales support, expert technicians, and a growing network of service centres, Sime Motors is helping to shape the future of electric mobility in Malaysia—one that is focused on sustainability, reliability, and customer satisfaction.
For more information, visit https://byd.simedarbymotors.my or follow www.facebook.com/BYDCarsMalaysia or www.instagram.com/bydcarsmalaysia/. For enquiries, contact the Customer Care number at 1300-38-1888.
