Flexi Parking’s 4 Million app users can nowrequest on- demand, on-site Connected Roadside Assistance, anytime, anywhere thanks to itsdirect integration solution with Bateriku.com, Malaysia’s number 1 Connected Roadside AssistanceSolutions Provider.
The new auto assistance feature, branded as Flexi Assist, offers on-demand, on-siteservices in the event of a vehicle emergency. Offered through the landing pageof Flexi Parking app, available services include battery replacements, jump-start, tyre replacement, fuel top-up (in case you run out of fuel), vehicle unlock (in case you lock yourself out of your own car) and even vehicle towing.
Upon tapping on the Flexi Assist button, a list of services is presented to users and oncetherequired service is selected, users will be asked to provide their vehicle’s location, withtheoption to provide additional information like nearby landmarks and their vehicle’s colour.
Fulfilment services are done by Bateriku.com’s dynamic and sustainable ecosystem, centralized through its 24/7/365 Contact Centre. The Contact Centre will communicatewithusers to verify the information provided before dispatching assistance, ensuringhelpisreceived between 30 minutes to 45 minutes.
Bateriku.com is nurturing a dynamic and sustainable ecosystem uniting its BHERO(front line GIG technicians to serve vehicle owners), BPRENEUR (retail outlets tosupport Bateriku.com’s services), and BBUDDY (trusted workshops and auto part merchantstocomplement growing demand from vehicle owners) to fulfill demand anytime and anywhere.
Both companies are homegrown – with Flexi Parking, the pioneering parking payment appspreading its coverage through 38 local municipal councils and 8 states while Bateriku.comoperates nationwide with a total of close to 200 Bateriku.com Pitstop retail outlets, closeto1,000 trained BHERO and close to 3,000 BBUDDY recruited, including trusted workshopssuch as Petronas AutoExpert chain of workshops.
“This strategic partnership marks a significant milestone in urban mobility solutions, addressing the challenges faced by vehicle owners nationwide. By blendingparkingpayment and auto assistance functionalities, Flexi Parking and Bateriku.comoffer vehicleowners unparalleled convenience and peace of mind while navigating the country’s roads,” said Mr. Lai Thiam Sin, CEO and founder of Flexi Parking.
“With the increasing numbers of vehicles on the road, it is crucial for Bateriku.comtomakeroadside assistance services easily accessible to vehicle owners nationwide viaAPI Integration with customer facing platforms such as the Flexi Parking app,” commentedAzarol Faizi Bin Zakaria Ansari, CEO of Bateriku.com.
“We are privileged to be offering our nationwide roadside assist solutions directly toFlexi Parking users and we are committed to delivering Awesome Customer Experienceat all times,” he added.
For more information about Flexi Parking and its collaboration with Bateriku.com, visit www.flexi-parking.com and follow Flexi Parking on @flexiparking (Instagram, Facebook, Tiktok, Youtube)
